Contact Support

Live Chat vs Contact Form

Live chat is the fastest way to get help with anything account-related: login problems, deposits, withdrawals, or bonus queries. The chat team can verify your identity and resolve most issues in real time. Use the contact form when you need a written record of the conversation, such as disputing a transaction or requesting a formal account review. The form sends a ticket to the support team, and you will receive a reply by email.

What Not to Send Over Public Channels

Never share your account password, a full card number, or a one-time verification code through live chat, the contact form, or any public message. The platform will never ask for these details. If a support agent requests sensitive information, end the conversation and report the incident immediately. Legitimate staff will only ask for your username and the last four digits of a card, and only when necessary.

Languages and Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both languages and can switch during a conversation if needed. The live chat is open 24 hours a day, every day. The contact form is checked around the clock, but replies during off-peak hours may take a little longer.

What to Have Ready Before Chatting

Before opening a live chat, prepare your account username, the approximate time of the transaction, and the payment channel used, such as Touch 'n Go, GrabPay, bank transfer, or DuitNow. This lets the agent start investigating immediately. If your query is about a withdrawal, also note the amount in ringgit and the e-wallet or bank account you sent funds to. Having these details ready avoids back-and-forth and speeds up the first reply.