Privacy Policy

How Long We Keep Records

We retain your contact form submissions only as long as necessary to resolve your enquiry. Once the matter is closed, the relevant records are securely deleted. This is typically within a few months. Technical logs containing IP addresses and browser data are kept for a limited period, usually up to 12 months, unless needed longer for security investigations. After this, they are permanently removed from our systems.

Your Rights Under Malaysian Law

Malaysia’s personal data protection law gives you the right to request a copy of the personal data we hold about you. You may also ask us to correct or delete your data. We will respond to your request within the timeframes required by law. To exercise these rights, please contact us through the contact page on this site. Provide your name and details of your request. We will verify your identity before processing any data access or deletion request.

Why We Hold Your Data

Information submitted through the contact form is held solely to respond to your enquiry. We use it to address your questions, provide support, or follow up as needed. Your message helps us improve our service. Technical data such as your IP address and browser details is used to maintain site security, diagnose technical issues, and analyse general traffic patterns. This helps us keep the platform stable and accessible for all visitors.

Who We Share Data With

We share anonymised data with analytics providers to understand site usage patterns. These providers act only on our instructions and are bound by confidentiality agreements. Your personal data is never sold to third parties. Our hosting provider stores the technical data recorded by the server. They process this data solely to deliver the site and maintain its performance. No other external parties have access to your information.

Cookies and Your Choices

This site uses cookies to remember your preferences and improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time. If you turn off cookies, some features of the site may not function as intended. For example, your session preferences may not be saved, and you may need to log in or adjust settings more often. Core functionality remains available.

Information We Collect

When you use the contact form on this site, we collect the information you submit, such as your name, email address, and message. This data is provided voluntarily when you reach out to us. Our web server automatically records standard technical data each time you visit a page. This includes your IP address, browser type, pages viewed, and the time of your visit. No additional personal data is gathered without your knowledge.

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